This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Can't use Skype. cookie and storage problems. HELP

more options

I cleared the cache. When I enter Skype via Facebook message says cookies are not enabled. What to do? If I enter Skype using Microsoft account, message says "not enough storage space is available to process this command". PLEASE HELP. I NEED TO USE SKYPE FOR INTERNATIONAL CALLS.

I cleared the cache. When I enter Skype via Facebook message says cookies are not enabled. What to do? If I enter Skype using Microsoft account, message says "not enough storage space is available to process this command". PLEASE HELP. I NEED TO USE SKYPE FOR INTERNATIONAL CALLS.

All Replies (5)

more options

hi harah, if this is an error message shown within the skype application, it will be unrelated to firefox and offtopic in this forum, since we are not able to provide help for third-party products. please contact skype's support instead: https://support.skype.com

more options

Isn't my browser (Firefox) responsible for cookies? Why does "please enable cookies" message come up in Facebook/Skype even though I have cleaned the cache and left everything open?

more options

You can inspect and manage the cookies for the domain in the currently selected tab:

Click the "Site Identity Button" (globe/padlock) on the location/address bar
Click "More Information" to open "Tools > Page Info" with the Security tab selected
Click "View Cookies" to view the cookies for the domain in the currently selected tab

Check the cookie permissions on the Permissions tab of Page Info.

more options

cookie settings in firefox won't have an effect on separate applications like skype - it may be that they depend on IE settings (since they are also part of microsoft) as they use it to generate the webview for the login screen . not sure about that though...

more options

In case Skype is using Flash storage instead of Firefox storage, can you check to make sure you are allowing at least 10KB of storage here (also see screenshot):

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html