This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes

  • 4 valiny
  • 2 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i cor-el

ronoi
ronoi
more options

Firefox (regular & developer edition) crash on start up.

I've followed the troubleshooting tips and tried to start them both in safe mode and it hasn't helped.

I normally use developer edition and it was working perfectly until a few weeks ago.

Here are the last few crash ID's

Crash ID: bp-03c5777e-c9ef-4f00-831c-109572150813 Crash ID: bp-7e6271e8-7d48-44e9-967b-3012f2150813 Crash ID: bp-b3ff7142-8ae6-4c80-9b52-6eaa12150813 Crash ID: bp-341102d5-7a8b-43f6-9fbf-5a8562150812 Crash ID: bp-d2e73d07-3839-4b19-8909-707732150812 Crash ID: bp-9902dbc3-23f0-44b4-91a4-199302150812 Crash ID: bp-c2406242-403c-4591-b45e-06e3b2150701


Thanks

Chris

Firefox (regular & developer edition) crash on start up. I've followed the troubleshooting tips and tried to start them both in safe mode and it hasn't helped. I normally use developer edition and it was working perfectly until a few weeks ago. Here are the last few crash ID's Crash ID: bp-03c5777e-c9ef-4f00-831c-109572150813 Crash ID: bp-7e6271e8-7d48-44e9-967b-3012f2150813 Crash ID: bp-b3ff7142-8ae6-4c80-9b52-6eaa12150813 Crash ID: bp-341102d5-7a8b-43f6-9fbf-5a8562150812 Crash ID: bp-d2e73d07-3839-4b19-8909-707732150812 Crash ID: bp-9902dbc3-23f0-44b4-91a4-199302150812 Crash ID: bp-c2406242-403c-4591-b45e-06e3b2150701 Thanks Chris

All Replies (4)

user633449
user633449
more options

Do you have websense endpoint installed on this computer? That would be the cause of this crash.

ronoi
ronoi Tompon'ny fanontaniana
more options

Hi Tyler,

Yes I have websense installed as it's a work laptop and they insist on it being installed.

Is this a recent issue as it used to work well up until a few weeks ago.

I assume there's no way to get round the issue?

Thanks

user633449
user633449
more options

Contact your IT department and see if there is an update for websense, and if not contact websense for support as a customer.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See also this bug report that is linked to your crash report.

  • bug 1181091 - Firefox 40 crashes on startup [@ @0x0 | ScopedXPCOMStartup::~ScopedXPCOMStartup() ]

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html