This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes

  • 2 valiny
  • 1 manana an'ity olana ity
  • 8 views
  • Valiny farany nomen'i cor-el

mhally
mhally
more options

Just downloaded firefox and can't even start it, as it crashes immediately when the screen opens. Mozilla crash reporter opens up instead.

Crash ID: bp-9b7e7f0c-d322-40c5-a8f0-b415c2150904

Won't start in safe mode either.

Just downloaded firefox and can't even start it, as it crashes immediately when the screen opens. Mozilla crash reporter opens up instead. Crash ID: bp-9b7e7f0c-d322-40c5-a8f0-b415c2150904 Won't start in safe mode either.

All Replies (2)

FredMcD
FredMcD
more options

Product Firefox Version 40.0.3

Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

The crash report flagged,

Sophos_detoured.dll = Sophos Anti-Virus or 3500 Rack Configuration or Installer HP Backup and by Sophos Plc (www.sophos.com) or Sophos. http://www.file.net/process/sophos_detoured.dll.html Description: Sophos_detoured.dll is not essential for Windows and will often cause problems. The sophos_detoured.dll file is located in a subfolder of "C:\Program Files".


This is for Sumo's Related Bugs

1181091 NEW --- Firefox 40 crashes on startup [@ @0x0 | ScopedXPCOMStartup::~Scope

The bug is very new to Mozilla. The powers that be are working on it.

Novain'i FredMcD t@

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This is possibly a problem with "Websense Endpoint" software. You can try to disable or uninstall this software for now until there is an update that addresses this issue.

  • bug 1181091 - Firefox 40 crashes on startup [@ @0x0 | ScopedXPCOMStartup::~ScopedXPCOMStartup() ]

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html