This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Cannot delete an email account

  • 3 valiny
  • 1 manana an'ity olana ity
  • 5 views
  • Valiny farany nomen'i Matt

more options

Have Thunderbird 38.2. When I try to delete an email account, using the Account Actions, Remove Account, the process freezes, going to "Not Responding" and forcing Thunderbird to be shut down.

Have Thunderbird 38.2. When I try to delete an email account, using the Account Actions, Remove Account, the process freezes, going to "Not Responding" and forcing Thunderbird to be shut down.

All Replies (3)

more options

is this the local folder account? Does it do it in "safe: mode". (Hold the shift key while starting Thunderbird.

more options

Thanks, tried safe mode but the same "not responding" happened. I am trying to remove an IMAP Gmail account I created. I have a POP3 Gmail account that is also active.

more options

Try restarting the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX

I think the issue may be other software on our computer and that safe mode may allow the deletion to occur.