This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

"Not Responding" message at start up. SOLVED by creating a new identity & importing the messages from the old to the new.

  • 6 valiny
  • 3 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i Wayne Mery

more options

This only happens on one of my identities, the rest seem to be okay....

When I start this identity, it's really slow & as soon as I click on anything it says "Not Responding"

After awhile (about 10 min.) it will finally do something but, after a couple clicks it does it again.

Windows 8.1, IE 11, newest Thunderbird software

This only happens on one of my identities, the rest seem to be okay.... When I start this identity, it's really slow & as soon as I click on anything it says "Not Responding" After awhile (about 10 min.) it will finally do something but, after a couple clicks it does it again. Windows 8.1, IE 11, newest Thunderbird software

Novain'i Wayne Mery t@

Vahaolana nofidina

While I appreciate the replies, I was completely abandoned after my last post that with both safe modes running it this identity still did not respond...

I ended up fixing this myself by finding & saving the message folder for this identity, creating a new identity & importing the messages from the old to the new. Then deleting the old identity from the list.

users/(your username)/AppData/Local/Thunderbird/Profiles

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (6)

more options

What happens if you start thunderbird i safe mode? https://support.mozilla.org/en-US/kb/safe-mode

more options

Thanks for the reply Wayne,

I tried it in safe mode & it does the same thing

more options

Try to start *Windows* in safe mode with networking enabled.

- Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

more options

Windows in safe mode & Thunderbird in safe mode, does the same thing

more options

Vahaolana Nofidina

While I appreciate the replies, I was completely abandoned after my last post that with both safe modes running it this identity still did not respond...

I ended up fixing this myself by finding & saving the message folder for this identity, creating a new identity & importing the messages from the old to the new. Then deleting the old identity from the list.

users/(your username)/AppData/Local/Thunderbird/Profiles

more options

perhaps it was a bad folder index file