This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes

  • 1 valiny
  • 2 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i FredMcD

Byranlady
Byranlady
more options

I am using Firefox and playing Pogo games. They are telling me that Adobe Flash Player is installed correctly but the games continue to crash or Adobe continues to crash when I try to play. I have tried to reload Adobe but it will not go past step two or 60% of installation. Don't know what else to do, need help please.

I am using Firefox and playing Pogo games. They are telling me that Adobe Flash Player is installed correctly but the games continue to crash or Adobe continues to crash when I try to play. I have tried to reload Adobe but it will not go past step two or 60% of installation. Don't know what else to do, need help please.

All Replies (1)

FredMcD
FredMcD
more options

Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 60 Release date August 18, 2015

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29