Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes

  • 6 valiny
  • 2 manana an'ity olana ity
  • 8 views
  • Valiny farany nomen'i MysteryTech

MysteryTech
MysteryTech
more options

Computer: New Dell Latitude 3550 (acquired 1 month ago) OS: Windows 7 Professional

Firefox was installed shortly after the computer was purchased and has been working well until sometime after 3 PM Tuesday. Since then Firefox crashes immediately upon launching.

Steps taken so far: Uninstalled Firefox, rebooted computer, reinstalled Firefox. Run McAfee Anti Virus (new subscription, latest updates installed) Installed and run MalwareBytes Anti-Malware Premium edition which removed several Adware items. Run Windows SFC.exe (System File Checker) which identified a list of corrupted files and reported all were repaired. Uninstalled Firefox, rebooted the computer, downloaded new copy of Firefox installation files and reinstalled.

After all the above Firefox still crashes immediately upon startup Latest Crash ID: bp-f5a59f38-fea9-41d4-9f63-d7d4c2151028

I am using Microsoft Explorer to file this request for assistance.

What can I do next?

Thanks! MysteryTech

Computer: New Dell Latitude 3550 (acquired 1 month ago) OS: Windows 7 Professional Firefox was installed shortly after the computer was purchased and has been working well until sometime after 3 PM Tuesday. Since then Firefox crashes immediately upon launching. Steps taken so far: Uninstalled Firefox, rebooted computer, reinstalled Firefox. Run McAfee Anti Virus (new subscription, latest updates installed) Installed and run MalwareBytes Anti-Malware Premium edition which removed several Adware items. Run Windows SFC.exe (System File Checker) which identified a list of corrupted files and reported all were repaired. Uninstalled Firefox, rebooted the computer, downloaded new copy of Firefox installation files and reinstalled. After all the above Firefox still crashes immediately upon startup Latest Crash ID: bp-f5a59f38-fea9-41d4-9f63-d7d4c2151028 I am using Microsoft Explorer to file this request for assistance. What can I do next? Thanks! MysteryTech

Vahaolana nofidina

hi mysterytech - dell now apparently has released an update to their software which should address the issue. would you be able to test for us if this solves the issue and you can't get it to crash like before? therefore close the dell protected workspace program (by right-clicking its icon in the system tray, on the right of the windows taskbar) and start it again - afterwards check that the program version has updated to a version higher than 5.0.22075...

Hamaky an'ity valiny ity @ sehatra 👍 2

All Replies (6)

philipp
philipp
  • Moderator
more options

hi MysteryTech, unfortunately this seems to have been caused by an update to the Dell Protected Workspace that is running on your device - could you try uninstalling it in case you're not using it?

MysteryTech
MysteryTech Tompon'ny fanontaniana
more options

No need to remove Dell Protected Workspace. An hour or so after posting my inquiry I found that if I double-cick the Dell Protected Workspace icon on the desktop it launches Firefox successfully and happily! I posted this solution in response to another user's posting on this same issue.

Thank you for responding!

MysteryTech

Novain'i MysteryTech t@

FredMcD
FredMcD
more options

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

MysteryTech
MysteryTech Tompon'ny fanontaniana
more options

Done!

philipp
philipp
  • Moderator
more options

Vahaolana Nofidina

hi mysterytech - dell now apparently has released an update to their software which should address the issue. would you be able to test for us if this solves the issue and you can't get it to crash like before? therefore close the dell protected workspace program (by right-clicking its icon in the system tray, on the right of the windows taskbar) and start it again - afterwards check that the program version has updated to a version higher than 5.0.22075...

MysteryTech
MysteryTech Tompon'ny fanontaniana
more options

Yes, Dell Protected Workspace version is now 5.0.6-22075 and I can launch Firefox independent of the Dell Protected Workspace.

Thank you for the follow-up!