This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

I can't use Print setup neither Print from Firefox & Thurderbird. Proigrams lock

  • 1 valiny
  • 3 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i guigs

more options

Firefox 41.0.2 & Thunderbird 38.3.0. I am not able to print anymore from both programs. When I try the program stop (no answering) and I have to force its close and start it again. Even I try to run Print Setup both programs stop.

Printer (Adobe PDf or other) works with normal applications.

I don't realized from when this problem occur, but before everything has work fine.

Riccardo Negri

Firefox 41.0.2 & Thunderbird 38.3.0. I am not able to print anymore from both programs. When I try the program stop (no answering) and I have to force its close and start it again. Even I try to run Print Setup both programs stop. Printer (Adobe PDf or other) works with normal applications. I don't realized from when this problem occur, but before everything has work fine. Riccardo Negri

All Replies (1)

more options

Hi Riccardo16 , I understand that when you print from Firefox and from Thunderbird that the programs freeze/lock. I am happy to help.

Since it is happening in more than one program, but mostly Gecko, I would recommend these troubleshooting steps for Firefox

  1. Refresh Firefox - reset add-ons and settings
  2. Fix printing problems in Firefox