This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

On abc.com I can watch some vids (Muppets) but not others (Agents of SHIELD). Re-installed flash, same thing. Help please.

  • 1 valiny
  • 1 manana an'ity olana ity
  • 2 views
  • Valiny farany nomen'i FredMcD

reflect
reflect
more options

For some reason I can watch some videos on abc.com like the Muppets or Dancing with the Stars, but not many of the others such as Agents of SHIELD and Grey's Anatomy. Why would video work for some and not others. It would make more sense if video just did not play at all...Thanks.

For some reason I can watch some videos on abc.com like the Muppets or Dancing with the Stars, but not many of the others such as Agents of SHIELD and Grey's Anatomy. Why would video work for some and not others. It would make more sense if video just did not play at all...Thanks.

All Replies (1)

FredMcD
FredMcD
more options

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: