This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes after print to pdf with Foxit Reader Printer

  • 5 valiny
  • 1 manana an'ity olana ity
  • 5 views
  • Valiny farany nomen'i user478316

more options

This computer is current on standard user logged on to Windows and Windows Parental Control Program Whitelist Enabled. This is known to crash Firefox after insert name to output PDF file and click 'save' button in this particular window prompt box. I allowed all firefox and foxit entries in Application Restriction Selection list (still in Parental Control). The pdf file is created but is corrupt (Format error). What exe should be added to whitelist?

This computer is current on standard user logged on to Windows and Windows Parental Control Program Whitelist Enabled. This is known to crash Firefox after insert name to output PDF file and click 'save' button in this particular window prompt box. I allowed all firefox and foxit entries in Application Restriction Selection list (still in Parental Control). The pdf file is created but is corrupt (Format error). What exe should be added to whitelist?

All Replies (5)

more options

¡Hola!

Please see Troubleshoot Firefox crashes (closing or quitting unexpectedly) and provide the 5 most recent crash IDs.

¡Gracias!

more options

Hello! ID crash report Date sent bp-17145224-a4cf-4b7b-bef6-f12ed2151214 14/12/2015 17:11 bp-3be483fd-00a9-4709-8e11-934092151214 14/12/2015 16:57 bp-ba6ab617-e802-4aad-acc0-5cb932151214 14/12/2015 16:56 bp-11646f14-11f1-45d3-91df-7b89b2151214 14/12/2015 16:54 bp-cdb6f7ff-0400-4cb2-83ed-465712151214 14/12/2015 16:53 Thanks for assisting Mucho gusto.

Novain'i user478316 t@

more options

Hello. Little Help here ?!

more options

¡Hola!

All your crashes are related to frdvpr_drv.dll

Your Firefox seems to be 41.0.2 which is a little old by now, please Update Firefox to the latest release and see if the crashes go away.

Do you have the latest version of Foxit Reader too?

¡Gracias!

more options

Parental Control's Whitelist gave to much trouble to add new entries, and that is happen quite often so I disable it. Now using Group Policy feature SRP. Less hassle sure thing.