This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Is this e-mail address email@helpdesk.com from Mozilla Firefox?

  • 3 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i FredMcD

jiheitz
jiheitz
more options

Received this e-mail saying that I needed to respond with my e-mail address & password within 24 hrs or my e-mail address would be removed. Is this from you?

Received this e-mail saying that I needed to respond with my e-mail address & password within 24 hrs or my e-mail address would be removed. Is this from you?

Vahaolana nofidina

No, Mozilla does not offer email services, so it can't cancel or remove your email address.

Also, no legitimate service will EVER ask you to email your password. Email is not secure.

Hamaky an'ity valiny ity @ sehatra 👍 2

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Vahaolana Nofidina

No, Mozilla does not offer email services, so it can't cancel or remove your email address.

Also, no legitimate service will EVER ask you to email your password. Email is not secure.

James
James
  • Moderator
  • Top 10 Contributor
more options

Mozilla Firefox or Firefox for short is a web browser and not a company or such.

Mozilla.org does not have a call center to do one on one support by phone, chat, or email nor do they work with any third-party support sites.

Mozilla has no connection with helpdesk.com in any way.

Novain'i James t@

FredMcD
FredMcD
more options

Anything like this is a SCAM ! Never answer such messages or phone calls.