This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Message filter does not work why

  • 2 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i naturalp

naturalp
naturalp
more options

I have set this up for my inbox and it says Getting new mail >Before junk classification Match any of the following From contains 'special word' Move message to 'special new folder' on Sharon@*****.com

of course 'special word' is something else as is 'special new folder' ..

But it doesn't work - it just puts it in the trash folder... why?

I have set this up for my inbox and it says Getting new mail >Before junk classification Match any of the following From contains 'special word' Move message to 'special new folder' on Sharon@*****.com of course 'special word' is something else as is 'special new folder' .. But it doesn't work - it just puts it in the trash folder... why?

Vahaolana nofidina

Firefox doesn't do email, it's strictly a web browser.

If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.

If your problem is with Thunderbird, let us know and we can move this thread to the Thunderbird queue. This question currently is in the Firefox queue for answers.

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Vahaolana Nofidina

Firefox doesn't do email, it's strictly a web browser.

If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.

If your problem is with Thunderbird, let us know and we can move this thread to the Thunderbird queue. This question currently is in the Firefox queue for answers.

naturalp
naturalp Tompon'ny fanontaniana
more options

I am sooo sorry yes its Thunderbird of course. Please could you move this to the right place?