Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

why do i get "Suspicious.Cloud.9.B" on updates, which is blocked by Norton Security and then cannot open Firefox.

  • 2 valiny
  • 4 manana an'ity olana ity
  • 6 views
  • Valiny farany nomen'i James

more options

When updates for Firefox are being installed either automatically or manually I have been getting some of them blocked by my Norton Security. Norton shows the threat as severe, xul.dll contained threat Suspicious.Cloud.9.B After this I cannot open Firefox and have to download an earlier version via Internet Explorer which works ok.

When updates for Firefox are being installed either automatically or manually I have been getting some of them blocked by my Norton Security. Norton shows the threat as severe, xul.dll contained threat Suspicious.Cloud.9.B After this I cannot open Firefox and have to download an earlier version via Internet Explorer which works ok.

All Replies (2)

more options

hi Stocker63, this is a long-standing false positive detection by norton's product deleting integral parts of the firefox installation folder,which they know about for months - but apparently norton is not able to fix it in a timely manner: https://community.norton.com/en/forums/problem-firefox-3601-update please look into your norton's configuration to see if something can be done about this (maybe whitelisting the mozilla firefox folder) or otherwise use a more reliable and unerring security vendor.

more options

This is something that Norton software has been doing with the SeaMonkey suite for like four plus years now and yet to fix it. This false positive happens every so often on Firefox also over the years, not months.

SeaMonkey has been mentioning this Norton problem in known issues part of Release Notes for a few years now as Symantec has not fixed it permanently yet. http://www.seamonkey-project.org/releases/seamonkey2.39/

Norton/Symantec anti-virus scanners may report that some parts of SeaMonkey (e.g. the file freebl3.dll) are suspicious. If you downloaded SeaMonkey from one of the official download sites, this is a false alarm. You might experience problems with secure websites when this happens. To fix the issue, instruct your anti-virus software to ignore these files (and move them out of quarantine) and/or switch to another anti-virus software and reinstall SeaMonkey.

The above may not sound like to be related to same thing but it is.

Novain'i James t@