This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Folders are missing only on Hotmail accounts

  • 1 valiny
  • 2 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i christ1

Tripz40
Tripz40
more options

I see the folders when I first open Thunderbird for just a second but then they disappear. This just started happening a few days ago. I tried to subscribe to them which didn't help. This is happening on 2 Hotmail accounts and my other accounts (@live.com and @gmail.com) are not having this issue. I only have the Inbox and the Deleted folder showing on both Hotmail accounts. I can't get Drafts, Sent and other folders to show.

    • UPDATE- today ALL of my Microsoft accts (hotmail and live) had the same thing happen to them. gmail was not effected. I was able to get my folders back by going to Tools-Account Settings-Server Settings-Advanced and UNCHECKING the box "show only subscribed folders" as for some reason it is no longer possible to subscribe to anything but the Inbox and Deleted folders on a Microsoft acct.
I see the folders when I first open Thunderbird for just a second but then they disappear. This just started happening a few days ago. I tried to subscribe to them which didn't help. This is happening on 2 Hotmail accounts and my other accounts (@live.com and @gmail.com) are not having this issue. I only have the Inbox and the Deleted folder showing on both Hotmail accounts. I can't get Drafts, Sent and other folders to show. **UPDATE- today ALL of my Microsoft accts (hotmail and live) had the same thing happen to them. gmail was not effected. I was able to get my folders back by going to Tools-Account Settings-Server Settings-Advanced and UNCHECKING the box "show only subscribed folders" as for some reason it is no longer possible to subscribe to anything but the Inbox and Deleted folders on a Microsoft acct.

Novain'i Tripz40 t@

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

https://support.mozilla.org/en-US/questions/1105543#answer-834478