Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Subfolders in grey and cann't sent emails to these

  • 5 valiny
  • 2 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i christ1

Martybhoy1
Martybhoy1
more options

In my folder the subfolders have become grey and I can no longer put actioned emails into. Screen shot attached

In my folder the subfolders have become grey and I can no longer put actioned emails into. Screen shot attached

All Replies (5)

christ1
christ1
  • Top 25 Contributor
more options

There is no screenshot.

Martybhoy1
Martybhoy1 Tompon'ny fanontaniana
more options

Below

christ1
christ1
  • Top 25 Contributor
more options

What is the account type - POP or IMAP? Who is your email provider?

Martybhoy1
Martybhoy1 Tompon'ny fanontaniana
more options

I am not very computer literate but I believe mail is imap. If that makes sense

christ1
christ1
  • Top 25 Contributor
more options

When you do login to your account via webmail, what is the status of those folders on the server?