This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Thunderbird stops working

  • 4 valiny
  • 2 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i JoHu

JoHu
JoHu
more options

Thunderbird started to act strangely last week. It suddenyl stops working. Total jam. Nothing can be done. I have close it with the notebooks admin help. Every time I try to click "set up" as I need to change something Thunderbird stops totally working. What can be the problem? Also last week the outgoing mail was returned several times. I changed the outgoing mail address, like my hosting partner adviced, but it helped only until today, when again a few emails are returning, though the receiver says (via social media messages) that everything is OK on their side.

Thunderbird started to act strangely last week. It suddenyl stops working. Total jam. Nothing can be done. I have close it with the notebooks admin help. Every time I try to click "set up" as I need to change something Thunderbird stops totally working. What can be the problem? Also last week the outgoing mail was returned several times. I changed the outgoing mail address, like my hosting partner adviced, but it helped only until today, when again a few emails are returning, though the receiver says (via social media messages) that everything is OK on their side.

Vahaolana nofidina

Outgoing mail sounds like a server problem.

> Every time I try to click "set up" as I need to change something Thunderbird stops totally working. What can be the problem?

I don't know what "set up" means. Please add a screen shot to this topic using https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

> I usually get the update messages, but have not got an update message for some time.

The updates are not yet ready.

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (4)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

> Thunderbird started to act strangely last week

What might have changed in your environment last week?

JoHu
JoHu Tompon'ny fanontaniana
more options

Hi, nothing. Absoluytely nothing. Today Thunderbird works. And only 1 receiver is not getting my email. I tested, 10 other people did get my email yesterday night. Maybe this is a temporary bug? Or the email server lines? Might there be an update one should do? I usually get the update messages, but have not got an update message for some time.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Vahaolana Nofidina

Outgoing mail sounds like a server problem.

> Every time I try to click "set up" as I need to change something Thunderbird stops totally working. What can be the problem?

I don't know what "set up" means. Please add a screen shot to this topic using https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

> I usually get the update messages, but have not got an update message for some time.

The updates are not yet ready.

JoHu
JoHu Tompon'ny fanontaniana
more options

The email works well now. And I have asked the hosting company to check on their side all is well.