This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Cannot add exception

  • 7 valiny
  • 3 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i christ1

more options

When I click [Confirm Security Exception], on send/receive E-mail,nothing happens. I read the others that have the same problem and when I added mine, I was told to start it over again, so here it is, over again. 4 days and wondering still, how to ask the question.

It was fine, BEFORE the last Tbird upgrade.

This is NOT, as described in other similar posts, about toy-mail, it's about real email. Toy-mail= Gmail, YahooMail, Hotmail, LiveMail, DeadMail whatever isn't E-mail.

How can I get around even using the Tbird certificate scrutiny, or at least, make Exception, except it?

Mod - thanks for the long delay again. Appreciated.

When I click [Confirm Security Exception], on send/receive E-mail,nothing happens. I read the others that have the same problem and when I added mine, I was told to start it over again, so here it is, over again. 4 days and wondering still, how to ask the question. It was fine, BEFORE the last Tbird upgrade. This is NOT, as described in other similar posts, about toy-mail, it's about real email. Toy-mail= Gmail, YahooMail, Hotmail, LiveMail, DeadMail whatever isn't E-mail. How can I get around even using the Tbird certificate scrutiny, or at least, make Exception, except it? Mod - thanks for the long delay again. Appreciated.

All Replies (7)

more options

The exception dialog gives you an error code. What is the error code?

more options

christ1 said

The exception dialog gives you an error code. What is the error code?

Hi - thanks christi for the response: It does not give an error code. Clicking "Confirm Security Exception" does nothing but delay email for days while sorting this out. Please see image attached. Thanks. Looking forward to getting email soon.

more options

Inspect the certificate - see attached screenshot for instructions:

Who is the issuer of the cert?

What is the 'Issued To' information?

You've obfuscated the server you're trying to access in your screenshot above. So you'll have to compare the information yourself.

more options

I have 34 email addresses that all work/ed. This one worked as well. Now, after the Tbird upgrade, I get this, and can no longer make the Exception work.

There is no 'Issued To' information anywhere, just a dead window with the only button that works, is "Cancel". The others, Get Certificate, View and "Confirm Security Exception", do nothing. Cancel works!

Thanks -

more options

I forgot to attach the instructions.

more options

Aha~ OK, here you go.

Issued by: Common Name (CB) COMODO RSA Domain Validation Secure Server CA Organization (O) COMODO CA Limited Organizational Unit (OU) <Not Part Of Certificate>

more options

What is the 'Issued To' Information?