Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

I have lost All mail box & deleted mails are not now held in deleted box, can this be fixed please

  • 1 valiny
  • 2 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i Toad-Hall

richardandjytte
richardandjytte
more options

My All mail box does not appear on my Thunderbird anymore & I cannot retrieve it, also any email I delete disappears completely and is not shown in my deleted box.

My All mail box does not appear on my Thunderbird anymore & I cannot retrieve it, also any email I delete disappears completely and is not shown in my deleted box.

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Sounds like you need to subscribe to see the imap 'All Mail' folder and the imap 'Deleted' folder (which might be called 'Bin' if gmail).

Also check settings: Right click on imap mail account and select : 'Settings' select 'Server Settings' for imap mail account When I delete a message: select: 'Move it to this folder' and select eg: Bin on imap mail account name. click on OK.

Please report back on results.