This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes

  • 2 valiny
  • 1 manana an'ity olana ity
  • 2 views
  • Valiny farany nomen'i Keeferk

Keeferk
Keeferk
more options

When I click to open Firefox, which worked yesterday, I get the "Firefox has stopped working...Windows can check online for a solution to the problem. " Then the options to Check online for a solution and close the program, Close the program, and Debug the program. I've tried uninstalling and reinstalling and rebooting to no avail. Here is the Crash ID: bp-46d8cce8-c4f2-4761-8382-8e01d2160510. Please help.

When I click to open Firefox, which worked yesterday, I get the "Firefox has stopped working...Windows can check online for a solution to the problem. " Then the options to Check online for a solution and close the program, Close the program, and Debug the program. I've tried uninstalling and reinstalling and rebooting to no avail. Here is the Crash ID: bp-46d8cce8-c4f2-4761-8382-8e01d2160510. Please help.

Vahaolana nofidina

the-edmeister, thank you for your response! That software was installed by my employer so I cannot uninstall it from their laptop. The good news is that the BeyondTrust software is no longer crashing Firefox. And I didn't even have to call the Firm's HelpDesk! Thanks again!

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

It looks like btprof32.dll is involved in that crash. http://systemexplorer.net/file-database/file/btprof32-dll

Product: 

   Privilege Manager

Company: 

   BeyondTrust Corporation

Description: 

   BeyondTrust Profiler DLL


Never ran into that application before. Update it, disable it or get rid of it.

Keeferk
Keeferk Tompon'ny fanontaniana
more options

Vahaolana Nofidina

the-edmeister, thank you for your response! That software was installed by my employer so I cannot uninstall it from their laptop. The good news is that the BeyondTrust software is no longer crashing Firefox. And I didn't even have to call the Firm's HelpDesk! Thanks again!