We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Email received claiming to be from Mozilla advising that I encrypt my information. Is this genuine?

  • 2 valiny
  • 3 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i shushking

shushking
shushking
more options

I received an email today claiming to be from Mozilla advicing me to encrypt my data. Is this a genuine Mozilla email or someone trying to scam me into encryption for them to then charge to have the encryption removed?

I received an email today claiming to be from Mozilla advicing me to encrypt my data. Is this a genuine Mozilla email or someone trying to scam me into encryption for them to then charge to have the encryption removed?

Vahaolana nofidina

Yes, it did come from mozilla@e.mozilla.org and so I will take it to be genuine and consider taking their recommendation to encrypt my files. Thank you for your help. Shushking

Hamaky an'ity valiny ity @ sehatra 👍 4

All Replies (2)

philipp
philipp
  • Moderator
more options

hi, if you have signed up to receive newsletters from mozilla it's probably genuine. those are sent out from the address mozilla@e.mozilla.org and contain clear credits and a possibility to unsubscribe at the end.

shushking
shushking Tompon'ny fanontaniana
more options

Vahaolana Nofidina

Yes, it did come from mozilla@e.mozilla.org and so I will take it to be genuine and consider taking their recommendation to encrypt my files. Thank you for your help. Shushking