This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes almost everyday, please help

  • 4 valiny
  • 5 manana an'ity olana ity
  • 16 views
  • Valiny farany nomen'i FredMcD

Fire2Fox2
Fire2Fox2
more options

I love Firefox and have used it for years, but recently as of July, It has been crashing almost everyday I used it. It restores most of my open tabs, but it gets annoying.

Here are my last 5 crash reports, please let me know if there is anything you need that can help solve this. Thanks in advance!

bp-a5f62685-7e3f-4c65-8364-5523b2160912 9/12/2016 2:29 PM d2c9dba8-fa2d-44b3-aa86-aa4ea6d21b95 9/6/2016 5:27 PM bp-88d1b054-3d1f-4ccc-8153-f32df2160904 9/4/2016 12:53 PM bp-fa87ed04-5563-46b4-8246-446042160829 8/28/2016 11:56 PM bp-886f2b82-d8e1-4ed0-9249-d8ac52160828 8/27/2016 10:11 PM

I love Firefox and have used it for years, but recently as of July, It has been crashing almost everyday I used it. It restores most of my open tabs, but it gets annoying. Here are my last 5 crash reports, please let me know if there is anything you need that can help solve this. Thanks in advance! bp-a5f62685-7e3f-4c65-8364-5523b2160912 9/12/2016 2:29 PM d2c9dba8-fa2d-44b3-aa86-aa4ea6d21b95 9/6/2016 5:27 PM bp-88d1b054-3d1f-4ccc-8153-f32df2160904 9/4/2016 12:53 PM bp-fa87ed04-5563-46b4-8246-446042160829 8/28/2016 11:56 PM bp-886f2b82-d8e1-4ed0-9249-d8ac52160828 8/27/2016 10:11 PM

All Replies (4)

FredMcD
FredMcD
more options

bp-a5f62685-7e3f-4c65-8364-5523b2160912 9/12/2016 Signature: OOM | small

Total Virtual Memory 4,294,836,224 bytes (4 GB)

Available Virtual Memory 207,708,160 bytes (198.09 MB)

Available Page File 2,817,388,544 bytes (2.62 GB)

Available Physical Memory 205,201,408 bytes (195.7 MB)

System Memory Use Percentage 95

OOM Allocation Size 14,825 bytes (14.48 KB)

Attention Sumo's there are 35 related bug reports

lpxpcom.dll = LastPass

inproc_agent.dll = Kaspersky Inproc Agent +++++++++++++++++++++++++++++++++++++++++++ bp-88d1b054-3d1f-4ccc-8153-f32df2160904 9/4/2016 Signature: nsXPCWrappedJS::nsXPCWrappedJS

Total Virtual Memory 4,294,836,224 bytes (4 GB)

Available Virtual Memory 219,955,200 bytes (209.77 MB)

Available Page File 3,221,602,304 bytes (3 GB)

Available Physical Memory 347,820,032 bytes (331.71 MB)

System Memory Use Percentage 91

Contains Memory Report 1

This is for Sumo's Related Bugs 1295033 NEW --- Crash in nsXPCWrappedJS::nsXPCWrappedJS

lpxpcom.dll = LastPass

inproc_agent.dll = Kaspersky Inproc Agent

FredMcD
FredMcD
more options

The Signature: nsXPCWrappedJS::nsXPCWrappedJS report is old so it may not be important now.

Update/disable LastPass

Update/disable Kaspersky

Fire2Fox2
Fire2Fox2 Tompon'ny fanontaniana
more options

FredMcD said

The Signature: nsXPCWrappedJS::nsXPCWrappedJS report is old so it may not be important now.

Update/disable LastPass

Update/disable Kaspersky

If I disable Kaspersky, do you recommended another anti virus? Or will I be fine as long as my computer is still protected and just disable to add on. Thanks for your help.

FredMcD
FredMcD
more options

First, disable it as a test, after you try to update it. Go to safe websites.