This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

cant get emails contacted road runner checked out anddetermined i have corrupmail box and need mozilla to reset and save backup copy for me

  • 1 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i Matt

jamsey2
jamsey2
more options

When I try to open emails I get message " The RETR command did not succeed. Error receiving a message mail server pop-server.twcny.rr.com Responded - no such message"

When I try to open emails I get message " The RETR command did not succeed. Error receiving a message mail server pop-server.twcny.rr.com Responded - no such message"

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

The normal approach to this is to delete the popstate.dat file from the account folder in your profile.

Go to the help menu and select troubleshooting information. Click the show profile button Close Thunderbird. Open the folder mail in Windows explorer. locate your mail folder. it will be named acording to your server name so pop-server.twcny.rr.com and the folder name will be very similar. delete the file popstate.dat Restart Thunderbird.

ALL mail stored on the server will be downloaded over again, so you may end up with many many duplicates, it depends on your settings just how many.

TO manage the duplicates others have found this add-on very helpful as it deletes them. https://addons.mozilla.org/en-US/thunderbird/addon/remove-duplicate-messages