This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes on startup on debian testing

  • 2 valiny
  • 2 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i p_blomberg

p_blomberg
p_blomberg
more options

Hi, Yesterday I updated large parts of my debian system from jessie to stretch. Since then, firefox does not start, no matter if I try the debian package or download it from mozilla.org.

Here is the terminal output: [0] 12:16 % firefox

(firefox:5495): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed ExceptionHandler::GenerateDump cloned child 5513 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal... zsh: segmentation fault firefox

I also have a Crash ID: bp-3c87dd23-cbf2-4501-b7d5-abccd2161230

And here is /var/log/apt/history.log, showing what I changed before the crashes started: https://gist.githubusercontent.com/p-blomberg/1262232fdabb4686ad7e134c575b808a/raw/3cfb7c85d7c01a6ed45d2ebbfdddfc10e07fb2e5/gistfile1.txt

Hi, Yesterday I updated large parts of my debian system from jessie to stretch. Since then, firefox does not start, no matter if I try the debian package or download it from mozilla.org. Here is the terminal output: [0] 12:16 % firefox (firefox:5495): GLib-GObject-CRITICAL **: g_object_ref: assertion 'object->ref_count > 0' failed ExceptionHandler::GenerateDump cloned child 5513 ExceptionHandler::SendContinueSignalToChild sent continue signal to child ExceptionHandler::WaitForContinueSignal waiting for continue signal... zsh: segmentation fault firefox I also have a Crash ID: bp-3c87dd23-cbf2-4501-b7d5-abccd2161230 And here is /var/log/apt/history.log, showing what I changed before the crashes started: https://gist.githubusercontent.com/p-blomberg/1262232fdabb4686ad7e134c575b808a/raw/3cfb7c85d7c01a6ed45d2ebbfdddfc10e07fb2e5/gistfile1.txt

Vahaolana nofidina

I managed to solve the problem by making sure my dist-upgrade to Stretch was complete. Thanks, Seburo.

Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thanks for your question and for providing the crash ID.

I have had a look at it and it appears that the Debian Stretch build you are using is missing some dependencies that are required to run Firefox.

I strongly recommend that you feed this back to the Debian team. They may find the information at https://crash-stats.mozilla.com/report/index/3c87dd23-cbf2-4501-b7d5-abccd2161230 useful.

p_blomberg
p_blomberg Tompon'ny fanontaniana
more options

Vahaolana Nofidina

I managed to solve the problem by making sure my dist-upgrade to Stretch was complete. Thanks, Seburo.