Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Google Hangouts no longer functions in Gmail sidebar.

  • 1 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i Mr. News

more options

Using FF ESR 52.2.0 (32-bit), I get a message in the left sidebar on the Gmail webmail page: "To use chat, upgrade your browser." Google Chat/Hangouts was working fine a few days ago, and still works perfectly within Gmail webmail in Chrome and IE. I don't want to move to the "mainstream" Firefox, as many of my plug-ins would not be supported- that's why I switched to ESR in the first place.

Using FF ESR 52.2.0 (32-bit), I get a message in the left sidebar on the Gmail webmail page: "To use chat, upgrade your browser." Google Chat/Hangouts was working fine a few days ago, and still works perfectly within Gmail webmail in Chrome and IE. I don't want to move to the "mainstream" Firefox, as many of my plug-ins would not be supported- that's why I switched to ESR in the first place.

Novain'i Mr. News t@

Vahaolana nofidina

Never mind-- I found the problem. It was the "Restore Your Gmail Settings 2.2.8.1-signed.1-signed" add-on, which, when disabled, makes the issue go away. The extension had not been causing any problems until a few days ago, but has apparently not been updated since 5/8/16.

If you have the 'Gmail Hangouts sidebar unavailable' issue, make sure you have not installed the extension mentioned above, and if so, disable it.

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (1)

more options

Vahaolana Nofidina

Never mind-- I found the problem. It was the "Restore Your Gmail Settings 2.2.8.1-signed.1-signed" add-on, which, when disabled, makes the issue go away. The extension had not been causing any problems until a few days ago, but has apparently not been updated since 5/8/16.

If you have the 'Gmail Hangouts sidebar unavailable' issue, make sure you have not installed the extension mentioned above, and if so, disable it.