This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Lost my Profile

  • 4 valiny
  • 5 manana an'ity olana ity
  • 7 views
  • Valiny farany nomen'i McLarenb

more options

Recently did a reinstall of win7. Didn't do a specific back-up of my thunderbird profile (I know, I should have!) WIn7 saved all my programs though I had to reinstall them. Did a reinstall of Thunderbird and now can't find the old profile only the new one. Have looked in the usual places and can only see the profile created at the new installation. Is the old profile still there somewhere or have I blown it? There's a lot of stuff that I really need to have. Can't imagine that it has been deleted but I could be wrong. Any suggestions please.

Recently did a reinstall of win7. Didn't do a specific back-up of my thunderbird profile (I know, I should have!) WIn7 saved all my programs though I had to reinstall them. Did a reinstall of Thunderbird and now can't find the old profile only the new one. Have looked in the usual places and can only see the profile created at the new installation. Is the old profile still there somewhere or have I blown it? There's a lot of stuff that I really need to have. Can't imagine that it has been deleted but I could be wrong. Any suggestions please.

Vahaolana nofidina

Result! Found the old profiles as you said. Great relief. Thanks very much for your assistance Brendan

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (4)

more options

is there a windows.old folder?

more options

Yes, I've looked in here but haven't found the old profile though maybe I haven't looked in the right place

more options

Assuming that the answer to my last question was yes. Turn on the windows option to see hidden files and folders.

Windows 7

  1. Select the Start button, then select Control Panel > Appearance and Personalization.
  2. Select Folder Options, then select the View tab.
  3. Under Advanced settings, select Show hidden files, folders, and drives, and then select OK.

Now locate the appdata\remote folder it will be windows.old\users\[username]\appdata\remote\

The Thunderbird folder will contain your old profile data. Or should.

more options

Vahaolana Nofidina

Result! Found the old profiles as you said. Great relief. Thanks very much for your assistance Brendan