This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Why does firefox block my downloads, have to use IE instead

  • 1 valiny
  • 3 manana an'ity olana ity
  • 6 views
  • Valiny farany nomen'i cor-el

more options

I am trying to download Samsung Kies, Firefox does nothingjust sits their, but when I use IE the download works fine, also I cannot print off bank statements, comes up with the print option & then refuses to print, but in IE this works fine, why

I am trying to download Samsung Kies, Firefox does nothingjust sits their, but when I use IE the download works fine, also I cannot print off bank statements, comes up with the print option & then refuses to print, but in IE this works fine, why

All Replies (1)

more options

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see whether that makes a difference.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window