This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Mozilla sent a new password to jsimmons12@cfl.rr.com. I did not receive it. My Brighthouse E-Mail uses thus address.

  • 1 valiny
  • 3 manana an'ity olana ity
  • 15 views
  • Valiny farany nomen'i Toad-Hall

more options

When I sign in to Thunderbird my password is not accepted. I changed my password from Capricorn3480 to Capricorn2692. This did not solve the problem. I ask Mozilla for a new password. Mozilla says a new password has been sent. I have not received the new password. I have an E-Mail account with Brighthouse that has the same E-Mail address as Thunderbird, so I should have received your reply on my Brighthouse account.

In the past I have received the same messages on both Brighthouse and Thunderbird. This has been helpful when one of the accounts goes down.

John Simmons

When I sign in to Thunderbird my password is not accepted. I changed my password from Capricorn3480 to Capricorn2692. This did not solve the problem. I ask Mozilla for a new password. Mozilla says a new password has been sent. I have not received the new password. I have an E-Mail account with Brighthouse that has the same E-Mail address as Thunderbird, so I should have received your reply on my Brighthouse account. In the past I have received the same messages on both Brighthouse and Thunderbird. This has been helpful when one of the accounts goes down. John Simmons

Vahaolana nofidina

What do you mean by When I sign in to Thunderbird my password is not accepted. ?

There is no password for 'Thunderbird'; it is just a program running on your computer.

Do you mean you have mail accounts either pop or imap and it is asking for the password for one of your mail accounts?

re :I changed my password - well you're going to need to change that again as you have just posted the password on a public forum seen all around the world. Where did you change the password? In your webmail account?

re :. I ask Mozilla for a new password. What has mozilla got to do with it? Why would you be asking mozilla ?

You need to clearly explain what you are talking about.

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (1)

more options

Vahaolana Nofidina

What do you mean by When I sign in to Thunderbird my password is not accepted. ?

There is no password for 'Thunderbird'; it is just a program running on your computer.

Do you mean you have mail accounts either pop or imap and it is asking for the password for one of your mail accounts?

re :I changed my password - well you're going to need to change that again as you have just posted the password on a public forum seen all around the world. Where did you change the password? In your webmail account?

re :. I ask Mozilla for a new password. What has mozilla got to do with it? Why would you be asking mozilla ?

You need to clearly explain what you are talking about.