This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

I used Sync to move all bookmarks to a new laptop & erased them from the original. Now they are all gone!

  • 1 valiny
  • 1 manana an'ity olana ity
  • 9 views
  • Valiny farany nomen'i the-edmeister

more options

I bought a new laptop & set up Sync on my old one. After configuring the new laptop & installing Mozilla, I enabled Sync on the new laptop and got all my bookmarks, etc. Everything was good.

I had made arrangements to donate my old laptop to a school program and so cleaned off all my apps & private data. I then removed all the bookmarks from Mozilla (thinking I would leave the app there for the new users). I had planned to wipe my cookies and then wipe the unused drive space prior to turning it over when I found all my bookmarks on my new laptop had disappeared!

Both systems are running Win 7 with the latest version of Mozilla.

Is there any way to get these back?

I bought a new laptop & set up Sync on my old one. After configuring the new laptop & installing Mozilla, I enabled Sync on the new laptop and got all my bookmarks, etc. Everything was good. I had made arrangements to donate my old laptop to a school program and so cleaned off all my apps & private data. I then removed all the bookmarks from Mozilla (thinking I would leave the app there for the new users). I had planned to wipe my cookies and then wipe the unused drive space prior to turning it over when I found all my bookmarks on my new laptop had disappeared! Both systems are running Win 7 with the latest version of Mozilla. Is there any way to get these back?

Vahaolana nofidina

Sorry that happened to you, but you should have used Disconnect ... in Options > Sync before deleting your bookmarks from the old laptop.

Maybe you can recover your bookmark backups on that old laptop, which would probably have more backup files than the new laptop. https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

Save the bookmarksbackup JSON file to a USB flash stick on the old laptop and then use that USB flash stick on the new laptop to Restore using the menu item Choose File ... as shown here: https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them#w_restoring-from-backups

Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (1)

more options

Vahaolana Nofidina

Sorry that happened to you, but you should have used Disconnect ... in Options > Sync before deleting your bookmarks from the old laptop.

Maybe you can recover your bookmark backups on that old laptop, which would probably have more backup files than the new laptop. https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

Save the bookmarksbackup JSON file to a USB flash stick on the old laptop and then use that USB flash stick on the new laptop to Restore using the menu item Choose File ... as shown here: https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them#w_restoring-from-backups