This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

I have lost some local folders. the emails within still exist somewhere as they come up in search. How do I restore?

  • 1 valiny
  • 1 manana an'ity olana ity
  • 4 views
  • Valiny farany nomen'i christ1

Paul.G
Paul.G
more options

I had a HDD failure. The rescued files restored emails but not in folders as they were and no local folders now exist. I know that the emails still exist as a global search finds them but is there any way of restoring them to their local folders?

I've found some files which contain the missing items in Appdata\Roaming\Thunderbird\Profiles\5dkwxh73.default\Mail\Local Folders if that helps. 

Thanks
I had a HDD failure. The rescued files restored emails but not in folders as they were and no local folders now exist. I know that the emails still exist as a global search finds them but is there any way of restoring them to their local folders? I've found some files which contain the missing items in Appdata\Roaming\Thunderbird\Profiles\5dkwxh73.default\Mail\Local Folders if that helps. Thanks

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options
I know that the emails still exist as a global search finds them

Presumably what you see is the information from the search index. That doesn't necessarily mean your messages still exist.

is there any way of restoring them to their local folders?

Not from the index. You'd need to restore a backup of your profile folder.

I've found some files which contain the missing items in Appdata\Roaming\Thunderbird\Profiles\5dkwxh73.default\Mail\Local Folders

First of all, create a backup of your current profile while Thunderbird is closed. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

Thunderbird needs to be closed for the following. Copy the 'Local Folders' folder underneath 5dkwxh73.default\Mail from the backup and paste it into the 'Mail' folder of your current profile.

Start Thunderbird.