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Why can't I use Firefox?

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Every time I open Firefox I get the following error message: Application Error, The exception Breakpoint, A Breakpoint has been reached., (0x80000003) occured in the application at location 0xe3604b9e., Click on OK to terminate the program.

I'm located in China and trying to run the English version.

Every time I open Firefox I get the following error message: Application Error, The exception Breakpoint, A Breakpoint has been reached., (0x80000003) occured in the application at location 0xe3604b9e., Click on OK to terminate the program. I'm located in China and trying to run the English version.

All Replies (2)

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Up Date your Video Card Drivers. Is the usual solution. Give that a try.

Please let us know if this solved your issue or if need further assistance.

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hi, in case this is crashing on an older lenovo notebook, please see if the 32bit version of firefox available fromhttps://www.mozilla.org/en-US/firefox/all/ works better for you.