Tbird causes file explorer to hang
I have been using TBird forever with never a problem. The latest (52.5.5) version of TBird on Win 10 is not playing nice. Far too often, when I attempt to attach a file to an email, Thunderbird hangs and I am lucky if I am even able to get Task Manager to close the application, and if I have not saved the email already before I attempt to attach a file, all is lost. I often have to reboot the computer. Worse, I notice that any application that requires me to open or save a file (such as when I am in Adobe Acrobat, or my accounting software, or Google Chrome) that the program I am using is unable to open or save a file, and I get the "spinning circle of death". If I go down to my taskbar and close Thunderbird, the program I have been working in often suddenly works again and I am able to attach, save or open a file from within it.
Any ideas?
Sandy
Thanks all, so much!
All Replies (9)
What is your anti-virus software?
christ1, I use Kaspersky - have for many years.
Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode
Does the problem go away?
I have tried booting Windows in safe mode with no behaviour improvement, but I have not tried starting TBird in safe mode. It did make me think though and I have removed a couple of add ons which I had forgotten about. I will try your suggestions again. Will perhaps take a while to check out these moves in the game, though, so stand by. Thanks for your suggestions.
OK - Even after disabling a couple of add ons, I did some of the file saving activities that often cause a problem, and everything worked just fine. I will wait to see if it happens again so that I can take the next steps if necessary.
Thanks for all your help!
I will revisit this thread if my problem reoccurs.
Sandy
it would be good if you mentioned the add-ons by name. help those that assist here is identifying add-ons that may be having issues with each new version. There is almost always some.
Fortunately we see less anti virus add-on problems since the binary add-ons they traditionally used have been disallowed in Thunderbird, but as you may be aware significant numbers of Thunderbird's add-ons are not really actively maintained by their authors, so identifying those that have issues is fairly important.
Matt: Yikes - should have written the details down before I deleted them, One was Lightning, and the other was a duplicate email scanner/remover. Sorry about that.
A quick suggestion in case uninstalling add-ons does not help: uninstall Kaspersky entirely and reboot. If the performance is OK, reinstall the product and see what happens.
Tonnes: Thank you for the suggestion .... :)