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Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

My entire Thunderbird account disappeared and I can't find my mail or saved ones.

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I tried to open my thunderbird email account this afternoon and it was totally gone. All it would do is ask me if I wanted to create a new account. I cannot find any of my emails from past up to this morning.

I tried to open my thunderbird email account this afternoon and it was totally gone. All it would do is ask me if I wanted to create a new account. I cannot find any of my emails from past up to this morning.

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That sounds like it has lost sight of your profile.

Have a look at this article and see if it relates to your problem.

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared