This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Cannot receive messages but send is OK.

  • 2 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i Matt

more options

Thunderbird working fine then suddenly went to check email and a "Add security exception" box appeared (see image). Tried "Confirm Security Exception" but no response - although this worked if I unchecked "Permenantly Store this exception" - but following this I could not connect to server (timed out). I thought the problem may be my AVG anti virus so I turned off the email protection. Started Thunderbird again and this time no "Add Security Exception" box but still will not connect to server. One of the advice sections said to check passwords in Tools/Settings/Security but all passwords had disappeared. Sending mail no problem and all account settings correct.

Thunderbird working fine then suddenly went to check email and a "Add security exception" box appeared (see image). Tried "Confirm Security Exception" but no response - although this worked if I unchecked "Permenantly Store this exception" - but following this I could not connect to server (timed out). I thought the problem may be my AVG anti virus so I turned off the email protection. Started Thunderbird again and this time no "Add Security Exception" box but still will not connect to server. One of the advice sections said to check passwords in Tools/Settings/Security but all passwords had disappeared. Sending mail no problem and all account settings correct.

All Replies (2)

more options

Sorry - here is image

more options

what does the "view" show? my guess is it will be your anti virus product listed as the issuer instead of a real trusted authority.