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Changed email/user name, now I can't log in to firefox account

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I tried to change my user name/email address from yahoo to gmail and now I can/t log in

I tried to change my user name/email address from yahoo to gmail and now I can/t log in

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Getting message: "Primary email account required for sign in"

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I hope I got your intent correct - adding a secondary email address.

You need to use the primary email account to authenticate the addition of a secondary email address for a Firefox Account. Once that is done you can use the secondary email address to log in to your Firefox Account; IOW, "change the email address for your Firefox Account".

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See also:


The System Details list shows you run an older Firefox version that is no longer supported with security updates.

Please update to the current Firefox 60.0.1 release.