This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Tag options have disappeared

  • 4 valiny
  • 3 manana an'ity olana ity
  • 31 views
  • Valiny farany nomen'i Toad-Hall

brlouis
brlouis
more options

Normally, when I right-click a message and hover over the Tag option on the drop-down list a box appears next to it which has my different Tag options. In the last couple of days, when the box appears it has New Tag, Manage Tags and Remove All Tags, but my tag options for actually tagging the message do not appear.

When I go to Options > Display > Tags, my Tag options are there. So, I have tags, I just cannot use them. I do not know if Thunderbird updated recently or what has caused the problem. Does anyone know what I can do to make them available again? I am using Thunderbird 52.8.0 (32-bit)

Normally, when I right-click a message and hover over the Tag option on the drop-down list a box appears next to it which has my different Tag options. In the last couple of days, when the box appears it has New Tag, Manage Tags and Remove All Tags, but my tag options for actually tagging the message do not appear. When I go to Options > Display > Tags, my Tag options are there. So, I have tags, I just cannot use them. I do not know if Thunderbird updated recently or what has caused the problem. Does anyone know what I can do to make them available again? I am using Thunderbird 52.8.0 (32-bit)
Sarin'efijery napaingotra

Vahaolana nofidina

I notice you have 'Edit mail subject' below Tag.

This implies you have some additional addon extensions.

Please test in Thunderbird Safe Mode and tell me if you have the same issue. 'Help' > 'Restart with add-ons disabled'

Hamaky an'ity valiny ity @ sehatra 👍 2

All Replies (4)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Vahaolana Nofidina

I notice you have 'Edit mail subject' below Tag.

This implies you have some additional addon extensions.

Please test in Thunderbird Safe Mode and tell me if you have the same issue. 'Help' > 'Restart with add-ons disabled'

brlouis
brlouis Tompon'ny fanontaniana
more options

Hey Toad-Hall,

The Add-on "Exchange EWS Provider" was the culprit. I have had it for a long while. Don't know why it would start causing a problem after all this time, but when I disabled it the Tags showed up like normal. Thanks!

brlouis
brlouis Tompon'ny fanontaniana
more options

What is Minicque9000?

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

brlouis sorry for any inconvenience. It would appear the person was spamming this question. Their comments have been removed.