This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

close an infected tab before reopening Mozzilla

  • 4 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i MsNbell

MsNbell
MsNbell
more options

I received a voice warning and window from "Microsoft" that my pc was infected and warned me not close the window. I tried to close the window, and it repeated the warning. I opened task manager and close Mozzilla. I ran an adware scan then opened Mozzilla and the same window repeated the warning. I ran the adware scan, malware bytes and deleted the threats. How do I get Mozzilla back without a.) losing my bookmarks and b.) getting that warning again? I'm using Explorer now but want Mozzilla back!

I received a voice warning and window from "Microsoft" that my pc was infected and warned me not close the window. I tried to close the window, and it repeated the warning. I opened task manager and close Mozzilla. I ran an adware scan then opened Mozzilla and the same window repeated the warning. I ran the adware scan, malware bytes and deleted the threats. How do I get Mozzilla back without a.) losing my bookmarks and b.) getting that warning again? I'm using Explorer now but want Mozzilla back!

Vahaolana nofidina

Hi MsNbell, to prevent Firefox from recovering your previous session windows and tabs, you can hide your session history files from Firefox. This old reply has the steps for that: https://support.mozilla.org/questions/1188460#answer-1037431

Does it work for you?

Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Vahaolana Nofidina

Hi MsNbell, to prevent Firefox from recovering your previous session windows and tabs, you can hide your session history files from Firefox. This old reply has the steps for that: https://support.mozilla.org/questions/1188460#answer-1037431

Does it work for you?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

By the way, there are a few common patterns to these annoying pages.

(1) Large alert dialog (lots of text)

If you cancel this dialog, it may reappear. After two or three appearances, Firefox should add a checkbox at the bottom of the dialog to stop the site from showing more alerts. Check that box and click OK to block further dialogs.

(2) Authentication dialog (asks for username and password)

If you cancel this dialog, the page may reload and immediately show it again. Pressing the Esc key numerous times in a row can cancel the reload as well as the dialog.

(3) Reacting to mouse movement

Some pages have a script that detects when you are moving the mouse pointer up toward the tab bar and takes action to show another dialog. On these pages, try using the keyboard shortcut Ctrl+w to close the tab instead of the mouse.

FredMcD
FredMcD
more options

After, Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for a good ad / pop-up blocker.

MsNbell
MsNbell Tompon'ny fanontaniana
more options

Thanks!! After running Malwarebytes then logging into Mozilla via Explorer I was able to get rid of the adware. I do have pop up blockers but must have been careless in allowing some access. grrrr!