This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Sorry. We’ve locked your account.

  • 2 valiny
  • 1 manana an'ity olana ity
  • 12 views
  • Valiny farany nomen'i cor-el

csuttles
csuttles
more options

I recently switched from google chrome to firefox and have been trying to set up Firefox Sync.

I get the following message after creating a Firefox Sync account.

"Sorry. We’ve locked your account. The confirmation email we sent to csuttles@triggeredstudios.com was returned and we’ve locked your account to protect your Firefox data."

The email is total valid, I can send a receive emails to and from it without issue.

My email address is a custom hosted domain using tutanota.

I recently switched from google chrome to firefox and have been trying to set up Firefox Sync. I get the following message after creating a Firefox Sync account. "Sorry. We’ve locked your account. The confirmation email we sent to csuttles@triggeredstudios.com was returned and we’ve locked your account to protect your Firefox data." The email is total valid, I can send a receive emails to and from it without issue. My email address is a custom hosted domain using tutanota.

All Replies (2)

csuttles
csuttles Tompon'ny fanontaniana
more options

I was also able to successfully create this support account using the exact same email address and verify it AFTER having this issue with Firefox Sync.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Check :