This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

User Agent switch not working

  • 4 valiny
  • 1 manana an'ity olana ity
  • 50 views
  • Valiny farany nomen'i Melanie86

Melanie86
Melanie86
more options

I am one of those rare individuals who do not own (or desire to) a mobile phone or other Android device. But I do need to use Instagram. I have of course tried all the so called Android Emulators, none of them work well or not at all with Windows XP. So to get around this I had been using up until a week ago the User Agent switch to enable me to upload photos to my Instagram account. Last week it stopped working. When I go to the User Agent Switch, click on any Mobile tab, then open Instagram, I no longer have the upload options visible (either a camera icon or plus+ symbol). How can I fix this?

I am one of those rare individuals who do not own (or desire to) a mobile phone or other Android device. But I do need to use Instagram. I have of course tried all the so called Android Emulators, none of them work well or not at all with Windows XP. So to get around this I had been using up until a week ago the User Agent switch to enable me to upload photos to my Instagram account. Last week it stopped working. When I go to the User Agent Switch, click on any Mobile tab, then open Instagram, I no longer have the upload options visible (either a camera icon or plus+ symbol). How can I fix this?

Vahaolana nofidina

This is kind of a common name for different extensions. Which one do you have? You can grab the name, version, and ID from the Troubleshooting Information page. Either:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

Scroll down past "Application Basics" and "Firefox Features" to "Extensions". Thanks.

Also, of course, you could try to get support for the extension's author...

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Vahaolana Nofidina

This is kind of a common name for different extensions. Which one do you have? You can grab the name, version, and ID from the Troubleshooting Information page. Either:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

Scroll down past "Application Basics" and "Firefox Features" to "Extensions". Thanks.

Also, of course, you could try to get support for the extension's author...

Melanie86
Melanie86 Tompon'ny fanontaniana
more options

I've tried the support and help, there doesn't appear to be anything to cover my issue. Here is a screen cap.

https://i.imgfly.me/BmHFw.jpg

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you test the user agent to see if this is a problem with the extension or with the Instagram website?

You can check out at the browserspy website how websites see you:

  • Mozilla/5.0 (Android; Mobile; rv:52.0) Gecko/52.0 Firefox/52.0
Melanie86
Melanie86 Tompon'ny fanontaniana
more options

@cor-el Yes! that works. The second link led me to a new User Agent add on, worked brilliantly firs time. Thank you.