Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

ffx won't let me sign-in to gmail (reinstalled FFx on my new laptop)

  • 1 valiny
  • 1 manana an'ity olana ity
  • 13 views
  • Valiny farany nomen'i Scribe

mkamka
mkamka
more options

instead of signing me into my gmail email, ffx keeps coming up with a page to "Add Gmail to your Google Account ", which says that my gmail email address is 'already taken'. How do i signin to get at my emails? In chrome, I have no problem, but I'd rather do my emails & bookmarks in FFx because I can manage bkmarks. been trying for 3 weeks. I have a new refurbished laptop 64bit, windows 10.

instead of signing me into my gmail email, ffx keeps coming up with a page to "Add Gmail to your Google Account ", which says that my gmail email address is 'already taken'. How do i signin to get at my emails? In chrome, I have no problem, but I'd rather do my emails & bookmarks in FFx because I can manage bkmarks. been trying for 3 weeks. I have a new refurbished laptop 64bit, windows 10.

All Replies (1)

Scribe
Scribe
more options

Hi, disable any theme and your extensions (LastPass: Free Password Manager and Adblock Plus - free ad blocker) - 3-bar menu > Add-ons > Themes/Extensions and restart Firefox; then if it's OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions.

If that doesn't help, try deleting ALL references to Gmail. To do that, open the 3-bar menu > Library > History, then click the Show All History link at the bottom of the list to open the History-library window. Search for Gmail by typing it into the Search History field in the top-right corner. Now in the search results, right-click on Gmail, and select Forget About This Site. (Browsing and download history, cookies, cache, active logins, passwords, saved form data, exceptions for cookies, images and pop-ups for that site will be removed). Give it a minute to complete the deletion, then try the site (not from an old bookmark) again. More - Delete browsing, search and download history on Firefox

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!