This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes

  • 1 valiny
  • 1 manana an'ity olana ity
  • 17 views
  • Valiny farany nomen'i philipp

more options

Crash ID: bp-62605eb6-9b3b-4aed-afa0-3745f0190215 Crash happens when Firefox closes and quits unexpectedly. After a crash, the Mozilla Crash Reporter appear. Tried reinstall but still crash upon launching Firefox.

Crash ID: bp-62605eb6-9b3b-4aed-afa0-3745f0190215 Crash happens when Firefox closes and quits unexpectedly. After a crash, the Mozilla Crash Reporter appear. Tried reinstall but still crash upon launching Firefox.

All Replies (1)

more options

hi, this crash is caused by your kingsoft security software unfortunately. since we haven't heard back anything when contacting the vendor, the only thing to advise at the moment would be to uninstall this interfering third-party software.