This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

cannot find profile

  • 1 valiny
  • 1 manana an'ity olana ity
  • 2 views
  • Valiny farany nomen'i sfhowes

more options

I am having problems with filters not working after I create them (other filters worked right away). Trying to solve the problem I decided the I should try to fix by reinstalling Thunderbird.

I followed this procedure to find my profile:

   1. Click the Windows Start button. The Start menu will open.
   2. In the Search box at the bottom of the Start menu, type: %APPDATA%\Thunderbird\Profiles\
       without pressing Enter. A list of profiles will appear at the top of the Start menu.
   3. Click on the profile folder you wish to open (it will open in a window). If you only have a single profile, 

its folder would have "default" in the name.

   Alternatively, you can find your profile by pressing the Windows Key key and then start typing: %APPDATA%\Thunderbird\Profiles\ 

All I find is zo5o4v2k.default. Should there not be a folder for each of the 6 email addresses I am running in Thunderbird or is everything stored in this one folder?

I am having problems with filters not working after I create them (other filters worked right away). Trying to solve the problem I decided the I should try to fix by reinstalling Thunderbird. I followed this procedure to find my profile: 1. Click the Windows Start button. The Start menu will open. 2. In the Search box at the bottom of the Start menu, type: %APPDATA%\Thunderbird\Profiles\ without pressing Enter. A list of profiles will appear at the top of the Start menu. 3. Click on the profile folder you wish to open (it will open in a window). If you only have a single profile, its folder would have "default" in the name. Alternatively, you can find your profile by pressing the Windows Key key and then start typing: %APPDATA%\Thunderbird\Profiles\ All I find is zo5o4v2k.default. Should there not be a folder for each of the 6 email addresses I am running in Thunderbird or is everything stored in this one folder?

All Replies (1)

more options

The zo5o4v2k.default contains Mail and ImapMail subfolders. The Mail folder contains the Local Folders subfolder and a subfolder for each POP account. The ImapMail folder contains subfolders for each IMAP account. You may have to allow the viewing of hidden files and folders.

Uninstalling and re-installing the program probably won't help, as most problems are in the separate, profile folder. If you want to keep your current profile but test something in a new profile, you could use Profile Manager. To start PM, close TB, Winkey+R and type

thunderbird.exe -p