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Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox won't recognize my device, instead recognizes "web session."

  • 1 valiny
  • 1 manana an'ity olana ity
  • 6 views
  • Valiny farany nomen'i ReynaM

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I have synced my phone and browser. However, it doesn't seem to actually be connected whatsoever. It recognizes it as a web session rather than a device. At the same time, my phone merely recognizes the account as "Firefox Account" rather than the name i gave my account, and it "never" synced. It also does nothing when i force a sync.

I have synced my phone and browser. However, it doesn't seem to actually be connected whatsoever. It recognizes it as a web session rather than a device. At the same time, my phone merely recognizes the account as "Firefox Account" rather than the name i gave my account, and it "never" synced. It also does nothing when i force a sync.

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ReynaM said

I have synced my phone and browser. However, it doesn't seem to actually be connected whatsoever. It recognizes it as a web session rather than a device. At the same time, my phone merely recognizes the account as "Firefox Account" rather than the name i gave my account, and it "never" synced. It also does nothing when i force a sync.