This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes

  • 6 valiny
  • 1 manana an'ity olana ity
  • 16 views
  • Valiny farany nomen'i Pinebee

more options

I haven't been able to open firefox without it crashing for over a year. I've tried clean installs. Ran anti-virus/malware programs to see if there were any and haven't found anything. Once I open firefox or firefox developers edition and try to access any site the browser crashes. I've recently tried reinstalling firefox developers edition and on first open it crashed. I tried again and now it's only crashing the tab when I try to load a site and not the whole browser. I've attached the latest crash report ID: bp-132d6b3c-fcaf-43bc-a61b-72e690190619

I haven't been able to open firefox without it crashing for over a year. I've tried clean installs. Ran anti-virus/malware programs to see if there were any and haven't found anything. Once I open firefox or firefox developers edition and try to access any site the browser crashes. I've recently tried reinstalling firefox developers edition and on first open it crashed. I tried again and now it's only crashing the tab when I try to load a site and not the whole browser. I've attached the latest crash report ID: bp-132d6b3c-fcaf-43bc-a61b-72e690190619

All Replies (6)

more options

hi, this particular crash report doesn't seem to contain much information to go on. could you try pasting a handful more recent crash report ids from about:crashes - perhaps they'll shine more light on the problem...

more options

Try to create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

more options

philipp said

hi, this particular crash report doesn't seem to contain much information to go on. could you try pasting a handful more recent crash report ids from about:crashes - perhaps they'll shine more light on the problem...

I'm not able to keep FireFox open long enough for it not to crash when I try to access about:crashes.

more options

If you can't start Firefox, see: How to get the crash ID if Firefox crashes on startup:

more options

cor-el said

Try to create a new profile to test if your current profile is causing the problem. See "Creating a profile": If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

I currently don't have a user profile logged in. I'm not able to keep firefox open long enough without it crashing. I tried creating a new user via terminal and it still crashed. I was able to have it open long enough to see there was a default user.

more options

cor-el said

If you can't start Firefox, see: How to get the crash ID if Firefox crashes on startup:

I was able to get these through the terminal:

bp-00a46ef4-5b3a-44d5-aed3-03f210190619 bp-022b5dfc-5691-4603-b798-0601f0190619 bp-0abe6440-8e9e-424b-9193-134a90190619 bp-132d6b3c-fcaf-43bc-a61b-72e690190619 bp-160af455-cfda-4bf9-ae21-9d9ff0190619 bp-181c35c0-fd96-476e-8ee0-d20dc0181220 bp-183e97be-3da4-41a8-baf3-c50860181220 bp-1b88b0c7-3478-42ef-82b2-9aae80190619 bp-1d5b5969-bc96-4fe9-80bd-bbc6f0190619 bp-206aa012-0691-4a63-9117-a0ae40190619 bp-229582b3-eaf5-44aa-9e51-0f9870190619 bp-26013d26-2bd1-41e0-9dbb-4284b0190619 bp-26fb2202-7df9-43cd-8d4a-933730190619 bp-29960987-4063-474a-987d-890090190619 bp-2b719350-d64f-4fd2-9b14-3e9250190619 bp-2cea17b8-34e0-4c5a-b8c5-720060190619 bp-2ff7b4d8-281c-466d-a1a1-94c130181220 bp-3175858c-f0e9-428f-9826-8cc590190308 bp-32839877-479e-4c10-9271-61fd80190619 bp-33adce70-0883-477f-8135-6d9080190128 bp-389f42cd-70b7-4d84-bbb7-06c680190619 bp-3a62c3b4-2215-4286-9b97-4362c0190619 bp-3e3c71a6-019c-4e1a-addc-0dc470190619 bp-422b0121-3807-475a-9326-98d4c0190619 bp-43131cb5-44ea-4dd8-87c0-fb7eb0190619 bp-43957d6d-a975-4824-84af-a7b080181220 bp-47239683-b09b-4649-a743-a27690190619 bp-4b145985-ea1e-4f4e-89da-23c490181220 bp-4ba41d39-7eca-4d1f-beee-805d30190619 bp-4c1fd6d4-812a-4b23-933e-5b7a00190308 bp-5326dcdc-c75d-45f7-8eb3-025e20190619 bp-5865ee5d-b945-4eb7-9955-fac570190619 bp-58678391-888d-440c-b930-f32cd0190619 bp-5bce52fa-73b9-4b16-88bf-076b50190619 bp-5fe94fcd-34bd-4a94-855b-06dbf0190619 bp-61cd0362-b6ec-419a-bca1-9afad0190619 bp-6cbdb900-9635-44a2-af1c-744e00190619 bp-6e6c7206-4947-4c03-9484-3a1470190619 bp-6fbe8bb4-0e7b-4dd5-89e7-077d10190308 bp-78286415-fd69-4581-bb90-124110181220 bp-7a0e8d9f-7865-47bd-9888-dd3790190619 bp-7d622dd4-8365-4a10-8bf0-a2c3c0190619 bp-7e746ca3-d28e-498e-bd31-721e60190619 bp-8190acee-b254-4e56-b767-c8b5c0190619 bp-895b507d-8f84-4980-af50-ea5940190619 bp-8abf7c8d-7a34-472b-9d65-f3b6c0190619 bp-8e07e055-a74a-48e0-87c6-4554d0190619 bp-9180ecbc-6947-4994-baae-d8db00190619 bp-93461395-3ee5-48ec-a61f-a72e40181220 bp-934615ed-7756-443a-9e99-99bbc0190619 bp-9fb96b37-d3f5-4d28-95ad-976c80190308 bp-a0fc294c-b7ff-4ec2-a932-364600190619 bp-a687f156-3204-419e-bdc1-d57a30190619 bp-a7a1c8f6-bd88-4c63-835c-920170190619 bp-b1e16111-872f-4330-9231-efec70190619 bp-b25666b2-495a-4027-ac1b-d07960190619 bp-bc13e954-da2c-40bc-8688-6cd640190619 bp-bd3b0d29-f5e7-4923-b10d-67f710190619 bp-c3ee20bf-57b7-4ff6-a3f8-090450190619 bp-c6a290f0-3652-415b-8d40-0f0600190308 bp-c7d7a76a-a1fc-478a-b144-20abf0190619 bp-ca9dbc3f-2155-4046-a9c7-bef130181220 bp-cafa56cf-df0f-4f84-8410-6ecd30190619 bp-cf6d7cc9-b6c3-4757-8892-75b1e0190619 bp-d020379f-2045-41fd-aa0c-466190190619 bp-d09fa9d0-ba3d-45d3-904c-006f30190619 bp-d4cf7a28-f1d6-4439-bb0a-31f040190507 bp-dc4cf454-ddbe-460f-a10c-e9dd80190619 bp-de50d41c-c29e-45f0-976f-a9d6b0190619 bp-dec3929e-c378-4049-9234-dabec0190619 bp-e9bb0d89-19d7-4bd6-b239-fd2940190619 bp-f0b23599-259c-4899-b097-fbfd20190308 bp-f70cf4cc-df78-499f-8cef-a47f50190619 bp-f877e495-20b9-4e23-9fbb-416eb0190619 bp-fb431a43-b143-4bfa-82b7-d91cd0190619 bp-fe98e499-ea0d-4c44-9b04-8d8290190619