This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Thunderbird won't open

  • 2 valiny
  • 1 manana an'ity olana ity
  • 7 views
  • Valiny farany nomen'i Toad-Hall

DillsburgDon
DillsburgDon
more options

T-Bird won't open. Dialog box says new version installed (I didn't install one) and to reboot computer. Tried reboot a number of times with no results. Tried to download T-Bird over it, get same "Reboot" message. Cannot remove program, get same "reboot" message. I am stuck!

T-Bird won't open. Dialog box says new version installed (I didn't install one) and to reboot computer. Tried reboot a number of times with no results. Tried to download T-Bird over it, get same "Reboot" message. Cannot remove program, get same "reboot" message. I am stuck!

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

I'm assiming you are using a Windows OS.

If you have not made a recent backup then do one now in the hope that everything is still intact. Access Profile folders. If using Windows OS and everything is in default location, it should be here: C:// Users /Windows User Account/Appdata/Roaming/Thunderbird Copy the 'Thunderbird' folder to act as backup and paste on external hardrive or usb of suitable size.

Access where Program is stored: Do you see 'Mozilla Thunderbird' in this directory? 

   C:\Program Files\Mozilla Thunderbird\

Do you see 'Mozilla Thunderbird' in this directory? 

   C:\Program Files (x86) \Mozilla Thunderbird\

Delete the 'Mozilla Thunderbird' folder. (from both places if necessary) Empty the 'Recycle Bin' Please tell the forum where 'Mozilla Thunderbird' folder was found.

Not sure what version you were using before, but if it was 60.9.0 then you could download that version again from here: http://ftp.mozilla.org/pub/thunderbird/releases/60.9.0/win32/ Select the language you want eg: en GB = English British then download the .exe file. Run and install. Start Thunderbird.

If you want to update to 68.1.0 - download Windows 32 bit option and install from here: https://www.thunderbird.net/en-US/thunderbird/all/

note many addons may not work, so check addons you use to see if they are offering one that works with version 68. Some people are experiencing some issues. Telling the forum where the 'Mozilla Thunderbird' folder was found will also tell us whether it was trying to install Windows 32 bit version or Windows 64 bit version.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

re : Dialog box says new version installed (I didn't install one) This seems to have occured as an auto update.

Prior to update were you using Windows 32bit 60.9.0 version ?