This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Plus/equal key is giving a 404 error in Quickbooks online using Firefox but no where else

  • 2 valiny
  • 1 manana an'ity olana ity
  • 2 views
  • Valiny farany nomen'i xian1

xian1
xian1
more options

I'm using a Macbook Pro. Firefox and Macbook Pro is up-to-date. When typing the = sign in a Quickbooks Online invoice (which I have done forever) it's closing the invoice and giving a 404 error OR it will ask if I want to save the invoice. I tested this in Quickbooks Online using Safari and it worked fine, so cleared my Firefox history, restarted in safe mode and refreshed Firefox. None of those worked to fix the issue. I tested all other keys and they are fine.

I'm not sure if this is bug I need to report or if this is something someone else has come across and knows what to do about it. Any advise would be appreciated.

C. Howard

I'm using a Macbook Pro. Firefox and Macbook Pro is up-to-date. When typing the = sign in a Quickbooks Online invoice (which I have done forever) it's closing the invoice and giving a 404 error OR it will ask if I want to save the invoice. I tested this in Quickbooks Online using Safari and it worked fine, so cleared my Firefox history, restarted in safe mode and refreshed Firefox. None of those worked to fix the issue. I tested all other keys and they are fine. I'm not sure if this is bug I need to report or if this is something someone else has come across and knows what to do about it. Any advise would be appreciated. C. Howard

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi C. Howard, are you using a European keyboard?

Another user reported odd behavior with the +/= key on Google Sheets using a European keyboard. I wasn't able to get to the bottom of that one, but I wonder whether other sites are affected, too.

Here's that thread if you want to take a look: https://support.mozilla.org/questions/1269054

xian1
xian1 Tompon'ny fanontaniana
more options

Thank you for your response. I just a regular MacBook pro keyboard. I can't recreate the issue anywhere else other than in Firefox/Quickbooks Online invoices.

I'm able to use that key in Google Chrome and Safari without incident.