This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Attempted install of firefox trashes my system.

  • 4 valiny
  • 1 manana an'ity olana ity
  • 7 views
  • Valiny farany nomen'i rjt69

John
John
more options

I have a clean install of windows 10 Home. When I try to install Firefox the screen flickers, I get a blank black screen and then windows crashes. After the attempted install of firefox (71.0) windows 10 Home will not boot. I get a black screen. I have to re-image windows using imaging software. I have tried this numerous times.

I have a clean install of windows 10 Home. When I try to install Firefox the screen flickers, I get a blank black screen and then windows crashes. After the attempted install of firefox (71.0) windows 10 Home will not boot. I get a black screen. I have to re-image windows using imaging software. I have tried this numerous times.

All Replies (4)

rjt69
rjt69
more options

Have you looked in EventVwr.msc for some logs that give concrete details. Wonder if Firefox is the only program using your video card and it is actually a video card problem or not enough power to the video card.

John
John Tompon'ny fanontaniana
more options

I can't look in event viewer because I can't boot windows.

FredMcD
FredMcD
more options

Do you have an emergency Windows boot disk? It might be with the install disks.

rjt69
rjt69
more options

Bummer,

have you updated windows beforehand? Rebooted? And checked for updates again? Especially check for video driver updates. Then attempt the install of firefox. This does not sound like a firefox issue as much as a hardware issue. Or the computer came with an infection.

Check for bad RAM using the Windows builtin utility or memtest on the SysRescCD.org versions from 2018.

It may also be a power supply issue.

gsmartcontrol is a free opensource tool to check on the condition of the harddrive. May want to have it run an extended test to see if your harddrive is healthy.