This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

I am repeatedly told that my mobile number is invalid - but it is not!

  • 2 valiny
  • 1 manana an'ity olana ity
  • 11 views
  • Valiny farany nomen'i cor-el

more options

I have Firefox installed on my laptop and my Android phone (Huawei). I am logged in to my Frefox account on both devices and have activated Sync. Nevertheless I am not connected. If I want to "add a new device" from my laptop, I have to enter my mobile number there. There I can enter what I want - the number is always "invalid"...

What to do? I'm desperate here...

I have Firefox installed on my laptop and my Android phone (Huawei). I am logged in to my Frefox account on both devices and have activated Sync. Nevertheless I am not connected. If I want to "add a new device" from my laptop, I have to enter my mobile number there. There I can enter what I want - the number is always "invalid"... What to do? I'm desperate here...

All Replies (2)

more options

Okay, nice to get help here... not.

more options

That phone number is merely used to send a link to that device.

You can easily install Firefox on a device if it is currently not installed and connect to the Firefox Sync Account to start using Sync.