Firefox crashes repeatedly after trying several steps recommended by Mozilla
Crash report: ID: cb4a22a3-6789-4ddf-a237-692a40200126 I turned off hardware acceleration, but this did not prevent crashes. I restarted my compute in Safe Mode and ran it for 1 day with NO crashes. I restarted again normally, refreshed Firefox, and used Firefox in Safe Mode. Crashes started again.
All Replies (15)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
Some of your crash reports weren’t sent to the Mozilla Servers.
Here are recent crash reports. Thanks! bp-cb4a22a3-6789-4ddf-a237-692a40200126 1/25/2020, 8:34 PM View bp-16e2c139-5959-484c-b6c2-ef9170200126 1/25/2020, 7:36 PM View bp-69813baa-06d8-444c-9355-796000200124 1/23/2020, 8:34 PM View bp-852ab7bf-506e-4633-9680-368690200124 1/23/2020, 8:27 PM View bp-bc526fc6-4d3b-4758-83ab-26fa40200124 1/23/2020, 8:27 PM View
bp-cb4a22a3-6789-4ddf-a237-692a40200126 bp-16e2c139-5959-484c-b6c2-ef9170200126
Signature: OOM | small
MOZ_CRASH Reason (Sanitized) ; [unhandlable oom] Failed to allocate slots while tenuring.
Crash Reason EXCEPTION_BREAKPOINT
ntdll.dll = Microsoft +++++++++++++++++++++++++++++++++++++++++ bp-69813baa-06d8-444c-9355-796000200124 Signature: OOM | large | xul.dll | strset
MOZ_CRASH Reason (Sanitized) ; [unhandlable oom] Failed not allocate new chunk during GC
Crash Reason EXCEPTION_BREAKPOINT
xul.dll = Firefox
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster
https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up
MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?
You will need a thumb or disk drive to install it on.
Do you set a fixed size for the Windows page file or do you let Windows manage the page file ?
If you use a fixed size for the page file then let Windows manage the page file automatically.
Took a while to find flash drive and figure out memtest. I had to install and run v 4.3.7 (BIOS version). I let it run for 10 minutes. No errors were found. I also ran the Windows Memory Diagnostics. Again, no errors.
Regarding the comment re: Windows page file. This is something I know nothing about.
I found the Paging setting. Unbeknownst to me it was not set to be managed automatically by Windows. I checked that box and will let you know if that solved the crash problem.
Still crashing with Windows managing the page file size. Note that crashes are not happening if I log on to my computer in Safe Mode.
FredMcD said
In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP- in front of
the numbers/letters, click it to submit them.
bp-3b1e9609-ac37-43e7-9361-1ea830200129 1/29/2020, 9:41 AM View bp-49b6a323-fe3a-4242-ab7f-5803a0200129 1/29/2020, 9:40 AM View bp-58a7ae0a-d4df-4092-9c27-08ac60200128 1/27/2020, 8:30 PM View bp-a2c0ad7a-11a4-46a2-b5f7-2a5d50200128 1/27/2020, 8:30 PM View bp-6d3698fb-7f75-4677-b4a1-9e66b0200128 1/27/2020, 8:30 PM View bp-a840a642-37d9-4de9-8eeb-a87b30200128 1/27/2020, 8:30 PM View bp-d0bbb071-de74-456f-9ad7-1fab90200128 1/27/2020, 8:30 PM View bp-a32a4c48-a343-4202-90bc-307310200128 1/27/2020, 8:30 PM View bp-6662d3c6-f3ac-478b-84ab-ea74f0200128 1/27/2020, 8:30 PM View bp-6cbddcf8-898d-44bc-91f6-75ed10200128 1/27/2020, 8:30 PM View bp-71413411-9afa-4b0c-9a87-647730200128 1/27/2020, 8:30 PM View bp-084af290-ed05-4c0e-ad88-a1f810200128 1/27/2020, 8:30 PM View bp-cdd72f49-d61a-45f6-9c1a-d686c0200128 1/27/2020, 8:30 PM View bp-cb4a22a3-6789-4ddf-a237-692a40200126 1/25/2020, 8:34 PM View bp-16e2c139-5959-484c-b6c2-ef9170200126 1/25/2020, 7:36 PM View bp-69813baa-06d8-444c-9355-796000200124 1/23/2020, 8:34 PM View bp-852ab7bf-506e-4633-9680-368690200124 1/23/2020, 8:27 PM View bp-bc526fc6-4d3b-4758-83ab-26fa40200124 1/23/2020, 8:27 PM View bp-6ae0f5d9-cd72-4e07-8df3-491830200124 1/23/2020, 8:27 PM View bp-2f1f4d05-1aa5-4d3f-947c-979230200124 1/23/2020, 8:27 PM View bp-52ddc303-6e90-4c5a-b43d-1a1410200124 1/23/2020, 8:27 PM View bp-d2b01e70-c855-4a16-a572-50a370200124 1/23/2020, 8:27 PM View bp-b7b52856-97be-4d3f-9bc2-6b7f10200124 1/23/2020, 8:27 PM View bp-e3f8d216-fcf8-4123-812d-af1a20200124 1/23/2020, 8:27 PM View bp-3683c0ed-95b2-4d46-bb3e-8c5620200124 1/23/2020, 8:27 PM View bp-3aff1ed9-f497-45a8-9985-3188d0200124 1/23/2020, 8:27 PM View bp-144749d8-cc04-4e9d-a28d-c33990200124 1/23/2020, 8:27 PM View bp-49f03cec-b082-4da3-826e-fc6790200118 1/18/2020, 11:50 AM View bp-69a1f7d1-67c5-46ec-bc67-7a71b0200113 1/13/2020, 10:21 AM View bp-3bc8a1c9-348a-4d49-834f-0d6c70200130 1/29/2020, 8:44 PM View bp-1a79cf5e-4259-4624-8e19-2cb390200130 1/29/2020, 8:44 PM View bp-8b72a1b9-a864-4e29-8049-dc7580200130 1/29/2020, 8:44 PM View bp-d60db4a1-2e78-4f91-a26e-0c8e50200130 1/29/2020, 8:44 PM View bp-87ec1a55-ae8f-4612-9987-066f20200130 1/29/2020, 8:44 PM View bp-861a8b57-7fb6-4c84-969e-4da540200130 1/29/2020, 8:44 PM View bp-c030f3e9-e512-4ef4-9347-624500200130 1/29/2020, 8:44 PM View bp-388b7da2-2f02-4a87-9da3-78c070200130 1/29/2020, 8:44 PM View bp-6cc2f7f7-26a4-46d6-a406-3dd9a0200130 1/29/2020, 8:44 PM View bp-a662b99b-b176-4063-9e23-3ac210200130 1/29/2020, 8:44 PM View bp-43f1b686-1ce3-4d8a-90d2-655390200130 1/29/2020, 8:44 PM View bp-2aeaec33-f705-450d-a2a6-145540200130 1/29/2020, 8:44 PM View bp-036cfbb5-b86a-4e8a-8639-727c40200130 1/29/2020, 8:44 PM View bp-9a05f7e9-a109-49bd-97e3-36c350200130 1/29/2020, 8:44 PM View
Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 138,531,092,324,352 bytes (138.53 TB) ! I'll just leave this here...
Product Firefox Release Channel release Version 72.0.2 Build ID 20200117190643 (2020-01-17) Buildhub data OS Unknown
Wed, 29 Jan 2020 14:41:34 GMT bp-3b1e9609-ac37-43e7-9361-1ea830200129 Signature: OOM | small
MOZ_CRASH Reason (Sanitized) ; MOZ_CRASH()
Crash Reason None +++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 72.0.2 Build ID 20200117190643 (2020-01-17) Buildhub data OS Windows 10 OS Version 10.0.18362
Wed, 29 Jan 2020 14:40:04 GMT bp-49b6a323-fe3a-4242-ab7f-5803a0200129 Wed, 29 Jan 2020 18:07:15 GMT bp-3bc8a1c9-348a-4d49-834f-0d6c70200130 Wed, 29 Jan 2020 17:32:11 GMT bp-1a79cf5e-4259-4624-8e19-2cb390200130
Signature: OOM | small
MOZ_CRASH Reason (Sanitized) ; MOZ_CRASH()
Crash Reason EXCEPTION_BREAKPOINT
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster
https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up
Thanks to those who gave me comments, whiched helped me learn a bit more about the operation of my computer. Not sure what changed, but I have had no crashes today.