This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

"Download rest of the message" gives blank message field in subfolder but not in inbox

  • 2 valiny
  • 1 manana an'ity olana ity
  • 5 views
  • Valiny farany nomen'i Rick

more options

The machine is Win 10 Pro 1909 x64, TB v68.4

This machine is located in a holiday home and I try to escape the office, but as my use of webmail is increasing and it blew a gale, I decided to install TB, added some important sub-folders and set them and Inbox to "Download headers only" . On testing, I found that if I clicked the "Download rest of the message" link on a subfolder, the message area went blank. However, if I did this on a message in the Inbox, the full message was displayed.

When I returned to the office today, I found my office machine (same HW & SW) did the same thing when I set a subfolder to "Download headers only"

It seemed to me an obvious workaround to drag a message back to the Inbox, download the message and drag it back again. That only works on a virgin subfolder message. If I drag a already "Downloaded..." message to the Inbox. It remains blank so the only option is to resort to webmail. ( Sounds like "There's a hole in my bucket...", doesn't it)

Is this normal behavior or is it a bug?

The machine is Win 10 Pro 1909 x64, TB v68.4 This machine is located in a holiday home and I try to escape the office, but as my use of webmail is increasing and it blew a gale, I decided to install TB, added some important sub-folders and set them and Inbox to "Download headers only" . On testing, I found that if I clicked the "Download rest of the message" link on a subfolder, the message area went blank. However, if I did this on a message in the Inbox, the full message was displayed. When I returned to the office today, I found my office machine (same HW & SW) did the same thing when I set a subfolder to "Download headers only" It seemed to me an obvious workaround to drag a message back to the Inbox, download the message and drag it back again. That only works on a virgin subfolder message. If I drag a already "Downloaded..." message to the Inbox. It remains blank so the only option is to resort to webmail. ( Sounds like "There's a hole in my bucket...", doesn't it) Is this normal behavior or is it a bug?

All Replies (2)

more options

is the account IMAP or POP?