We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Won't download mp4 or some images

  • 4 valiny
  • 1 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i gawright919

more options

Since the new update I'm running into more and more image and video files I used to be able to download and now Firefox won't let me. Is this my issue or has something in Firefox changed?

Since the new update I'm running into more and more image and video files I used to be able to download and now Firefox won't let me. Is this my issue or has something in Firefox changed?

Vahaolana nofidina

Okay

Do you have a link to that page (that hopefully does not require an account) so that I can look into what is happening?

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (4)

more options

Hi

What happens when you long press on the download link? Do you see the option to save the file?

more options

No, I get a banner message from Firefox that it is not able to download the file type.

more options

Vahaolana Nofidina

Okay

Do you have a link to that page (that hopefully does not require an account) so that I can look into what is happening?

more options

For the example posted I just did a Google search for album covers and long pressed the image and selected save image, some will download most will not.